Android: request refunds for Google Play purchases from your Google Play order history. The payment does not reach us, so we cannot refund store purchases directly; if the store refunds you, the package is removed from your account.
Website (card payments)
Digital services are credited immediately, so there is no right of withdrawal (Distance Sales Agreement, Section 3).
If a package was not credited because of a technical error, or you were charged more than once for the same order, write to destek@dietwap.com within 14 days of payment and we refund the amount to the same card.
Contact
destek@dietwap.com · +90 532 413 45 33 · WhatsApp +90 532 283 71 44. Last updated: 1 November 2026.
Gülten Ensari – Prozen Dış Ticaret (sole proprietorship) · Kartaltepe Mah. Cicozyolu Cad. No:74 K:2 D:2, 34040 Bayrampaşa / İstanbul, Türkiye